Refund and Cancellation Policy

What you are buying

A plan is a one-time purchase for one project. Starter at $59 includes 1 take; Pro at $149 includes 3 takes and 2 adjustment rounds. Each take is the expensive part: it is where the film is composed, scored, narrated, and rendered.

Everything before that is free precisely so you can evaluate before spending: brand extraction, the storyboard with the exact on-screen copy, and hand-editing every scene. If the beat sheet is not right, that is the moment to walk away, and it costs nothing.

Fixing an unusable cut

"Unusable" means what it sounds like: the film has a visual or audio defect, the brand is wrong in a way you did not introduce, the timing is broken, or it does not reflect the storyboard you approved. You do not need to argue the case; tell us what is wrong and the fix is applied. On Starter, that is your included revision, spendable as either an adjustment or a whole new take. Pro does not carry a separate included revision — instead, use one of your remaining takes or adjustment rounds, already part of the plan, to correct it.

Before using it, note that hand-editing scenes is free and unlimited within your plan, and fixes most near-misses faster than a full re-run, because a re-run is a fresh interpretation rather than a correction.

When we refund

• No film was delivered. A technical failure meant your purchased take never produced a film, and re-running did not fix it. Full refund.
• Duplicate or accidental purchase. You bought the same plan twice, or bought on the wrong project, and no take has been used. Full refund.
• Charged in error. Any amount taken that does not correspond to a purchase you made. Full refund.
• Unused purchase within 14 days. You bought a plan and have not started a take. Full refund, no reason needed.
• We terminated your access for a reason other than your breach of the terms. Refund of the unused allowance.

When we generally cannot

• A film rendered successfully and you have used your included revision (or, on Pro, your extra takes and adjustment rounds), but you have decided you want a different creative direction.
• You supplied inputs that produced a poor result: a thin product description, a site the extractor could not read, or brand details that turned out to be wrong.
• You downloaded and published the film and then asked for a refund.
• The request comes more than 30 days after purchase.
• The account is being refunded repeatedly in a pattern that reads as abuse rather than as a service failure.

None of these are absolute. If you think your case is fair, write to us and say why; we would rather resolve it than have a chargeback.

Statutory rights

If you are a consumer in the UK or EEA you normally have a 14-day right to cancel a distance contract. That right does not apply once you have expressly requested that a digital service begin and acknowledged that you lose the right to cancel once it has been fully performed, which is what starting a take is. Until you start a take, the 14-day right applies in full and is reflected in the unused-purchase rule above. Nothing in this policy removes a right you have under the mandatory consumer law where you live.

How to request one

1. Email support@vyanlabs.in from the address on your account.
2. Include the order reference from your receipt and the project link.
3. Say what happened. If a cut is unusable, one or two timestamps is more useful than a paragraph.
4. We reply within one business day and decide within three.

Approved refunds are issued by Dodo Payments Private Limited, our merchant of record, to the original payment method. Their processing typically takes 5 to 10 business days to appear on your statement, and any tax collected is refunded with it.

Cancellation

There is nothing to cancel. Plans are one-time purchases per project, not subscriptions, so no recurring charge exists and no cancellation is required. You can stop using the service at any time and ask us to delete your account.

Chargebacks

Please contact us before raising a chargeback. A chargeback on an account is likely to result in suspension while it is resolved, and in almost every case a direct request is faster than the bank's process.